We currently have a workflow which generates a FlexiTask. The FlexiTask sends an e-mail to 1 approver.
Question: is it possible to forward this e-mail to another user so that he could approve the task from the approval hyperlink without using the 'delegation'?
I consider this a having a backup approver. How I usually manage this is by assigning the flexitask to a group and put the approver and the backup approver in the group. I make sure that they understand that the primary is approver X and the back up is approver Y in the event that X is out of the loop or unable to provide a timely approval.